News & Events

» Rated Top Three Plumbing Companies in Irving

Wednesday, April 15th, 2015

Every now and then, I take time to search the web for “AAA AUGER”. I am utterly dumbfounded at the amount of content that is pulled from my query. The internet has become, for some time now, quite the marketing resource.

AAA AUGER Plumbing Services is proud to maintain the best ethical business practices. Today, there are countless agencies who specialize in marketing companies. Many of these companies can be hired to artificially boost ratings on sites such as Yelp, Angies List, Judy’s Book, etc. At the same time, some of these agencies offer services to create negative press for their client’s competitors.

Recently, I discovered a negative ad posted on City Search where the title stated that we ripped off the author of the post. When I read the post, I saw that the company cited in the detail was not even us, but rather another competitor. I performed further research and learned that the author had taken a post and amended the exact post, but titled it to reflect poorly on a handful of other competitors within the industry.

More disconcerting was that the author didn’t even assert the effort to change the content within the post to reflect the title.

I have found other posts that were blatant misrepresentations of any truth.

Regardless, we have adopted a policy to never artificially affect reviews. Also, there are a handful of negative reviews of which we were well deserving, unfortunately.

We truly understand that we are only as good as our worst plumber on his worst day. Providing superior service on a consistent level is an enormous challenge; one that we fully embrace. Whenever we learn that we failed to perform to our standards or have failed to satisfy our customers, we assertively attempt to rectify any issues.

We are very proud to have been recognized as one of the top three plumbing companies in Irving which supports the whole DFW market. We are lucky to employ such incredible people who identify with and embrace our core values.

Thanks to all of you who support AAA AUGER Plumbing Services. We hope that you will share your positive experiences with others; and if we are worthy of a nice review, that you take the time to post one on any of the popular review sites. If we are undeserving, we hope that you will give us an opportunity to correct any problems and let us regain your trust and confidence.

David Cross

» Our Plumbers Proudly Support the Dallas All Sports Association

Tuesday, March 24th, 2015

The Dallas All Sports Association (DASA) is a philanthropic organization founded in 1965 by Field Scovell, a Dallas businessman who had a passion for two things: sports and the Dallas community.dallas plumbers sponsorship

According to the Dallas All Sports Association website,

“The mission of DASA is to provide college scholarships for under-served youth who have been accepted by a college or university, but simply lack the financial support to attend.”

Over the past 50 years, DASA has been able to gift hundreds of much-needed scholarships to high school and college students and student athletes in the Dallas/Fort Worth area.

As the need for financial assistance grows, DASA has stayed strong in its commitment to raise funds and award scholarships to well-deserving individuals in the DFW metroplex. DASA and DASA sponsors work hard to help students continue to live out their life-long dreams.

Our Dallas-Fort Worth plumbing service supports DASA

In 2014, AAA AUGER Plumbing Services in DFW was the title sponsor for many DASA events. As a result, we were responsible for several scholarships awarded.

The events sponsored by AAA AUGER Plumbing Services include the Dallas Karaoke Showdown and the DASA Bowling Classic.Dallas All Sports Association Scholarship Letter

One recent scholarship went to a young lady who wrote a lovely, heart-felt note to those contributing to her scholarship. We deeply appreciate the gratitude felt by every DASA scholarship recipient, and are honored to partner with such an amazing organization.

The Dallas plumbers at AAA AUGER DFW, and every AAA AUGER location, love giving back to their respective communities. Our hardworking, dedicated professionals have a heart for service and aim to show that passion in everything we do.

To schedule an appointment with our committed plumbing experts, call AAA AUGER today.



Photo Credit: Dallas All Sports Association

» Our DFW Plumbers Earn the Angie’s List Super Service Award

Wednesday, March 18th, 2015

AAA AUGER locations across Texas field Internet reviews on a near-daily basis. As a plumbing service, we are humbled and amazed at the positive reviews our teams receive. In a time when so many homeowners seem apathetic about great service, it’s wonderful to receive compliments from our amazing customers.angie's list review award

Plumbers in DFW earn the Angie’s List Super Service Award

In 2014, our DFW plumbing team earned the Angie’s List Super Service Award. This award is a leading national honor recognizing the top five percent of qualifying businesses per category, in each market, who maintain superior service ratings and reviews throughout the year.

AAA AUGER DFW does not advertise with Angie’s List. All reviews are from customers without incentive, wanting to recognize a job well done. Our team is grateful to receive such high honors from such an established institution.

“I would agree with the reviews. I have a personal friend I referred to DFW twice in 2014 – two different homes that needed water heaters. My friend was impressed with their professionalism and courteousness, especially when one of the calls came in on a Sunday during Football season. The DFW plumbing team is doing great things…keep it up!”

– Sarah Holland

Our DFW plumbers work hard to serve you well

Our 24 hour emergency plumbers live to serve. With a same-day service guarantee, free home evaluations and no extra charge for nights, weekends or holidays, you know you’re in excellent hands with our professionals. That’s why we’re “The Go-To-Guys” – and have been for over 50 years!

If you’re in need of plumbing service, call 972.222.2843 to book an appointment with our DFW plumbers today.



Photo Credit: Angie’s List

» DFW Employee Spotlight: Rosanne Langston

Wednesday, March 4th, 2015

The hardworking plumbers at AAA AUGER DFW set the bar high. We’re fortunate to employ such reliable and professional individuals. Today, we’d like to highlight one of our emergency plumbing team members in Irving: Rosanne Langston. 330_dfw_employee_rosanne_langston_

Rosanne has worked for AAA AUGER Plumbing Services since January 30, 2012. She started as a service writer, then accepted a promotion to office manager in February of 2014 when the previous office manager resigned to pursue other opportunities. Rosanne gladly took the reins, and our Dallas-Fort Worth office has flourished under her leadership and management.

A Bit About Rosanne

Rosanne was born in Houston, but moved to the DFW area at the age of 3 and has lived here ever since. She helped set the bar as a service writer and holds her current office staff to those same standards.

Rosanne’s networking efforts as a member of the North Irving chapter of Business Networking International (B.N.I.) have helped forge many new business relationships for AAA AUGER.

Her time off is spent with friends and family, babysitting her nieces and nephew, bowling, seeing movies, bowling, and hitting balls at TopGolf.


Photo Credit: AAA AUGER DFW

» San Antonio Employee Spotlight: Joe Vasquez

Wednesday, February 25th, 2015

The dedicated plumbers at AAA AUGER San Antonio never fail to put customer service first. We’re fortunate to employ such reliable, professional individuals. Today, we’d like to highlight one of our San Antonio emergency plumbers: Joe Vasquez.san antonio employee joe vasquez

Joe has been in the plumbing industry since the age of 17, and a loyal member of the AAA AUGER San Antonio team since 2012. Since he began, Joe has been a steady and reliable service technician. We can always count on Joe to make that extra call, switch a shift with a fellow plumber, or volunteer to stay late and help when needed.

Joe has considerably vast experience, which he uses to troubleshoot all plumbing problems he encounters. Joe is a fine plumber with many exceptional commendations from our customers.

A Bit About Joe

Joe was born in Slaton, Texas, near Lubbock. One of five brothers, Joe began working in the cotton fields with his father at the age of 12. At 17, Joe began his career in plumbing at Becker Wholesale, a plumbing supply warehouse. Joe says, “It was an ideal way to begin a plumbing career, getting familiar with parts and fittings I would be using down the line.”

At the age of 19, Joe began his plumbing apprenticeship for Burks Plumbing in Slaton, TX, running service calls. He completed his fourth year with another company called Bruce Thornton A/C & Plumbing, at which time he also received his GED. After taking his Journeyman License Test, Joe became Lead Plumber of his own contracting crew at Thornton’s, where he worked for one year.

Joe and his family moved to San Antonio, Texas in 2001 and he started working with Jack Lawrence Corporation as foreman for a contracting crew. For over two years, they worked on and completed a large project for Morningside Manor in Boerne, TX. In 2003, Joe left to work with Guarantee Plumbing, a commercial contracting plumbing company. He stayed there for nine years before coming aboard with AAA AUGER in October of 2012.

Joe is married to Nancy and has four children: Joe Anthony, Guadalupe Jose, Christina Nicole, and Alexander Jacob. His time off always involves his family. They love watching movies, playing sports or going to the coast for fishing and beach time.



Photo Credit: AAA AUGER San Antonio

» Austin Plumber Spotlight: Darrell Silcox

Thursday, February 12th, 2015

At AAA AUGER Austin, our plumbers are the best of the best. We’re fortunate to employ only reliable, professional and incredibly skilled individuals. Today, we’d like to highlight one of our Austin emergency plumbers: Darrell Silcox.austin plumber employee spotlight

Darrell Silcox has been in the plumbing trade for over 30 years. AAA AUGER Austin is honored to have such an experienced plumbing professional on our staff.

When asked what he loves most about AAA AUGER and the plumbing industry, Darrell told us he enjoys interacting with customers and solving their plumbing issues.

He also loves working with younger plumbers and apprentices to increase their education and help them become better plumbers.

A bit about Darrell

Originally from Florida, Darrell has lived in Texas for over four years. Darrell and his wife have been together for over 32 years, and together have four children and nine grandchildren.

When he’s not working, Darrell spends time with his grandchildren, family and friends. He also enjoys cooking and experimenting on the grill. Most of all, Darrell loves football season – he’s often seen sporting Gators or Dolphins gear.



Photo Credit: AAA AUGER Austin

» Houston Plumber Spotlight: Bubba Owens

Friday, January 16th, 2015

At AAA AUGER, we’re fortunate to employ the best of the best. Our plumbers are reliable, professional, and incredibly skilled. Today, we’d like to highlight one of our Houston emergency plumbers: Bubba Owens.Reliable Plumber Bubba Owens

Bubba has been with the AAA AUGER Houston team for over two years. When asked what he enjoys most about our plumbing company, Bubba said AAA AUGER is “a great company to work for with a great environment, great co-workers and a team atmosphere.”

This expert plumber loves using his knowledge to help others. Our team is privileged to have a hard working employee who adds such value to our company.

A bit about Bubba

Bubba has been married for seven years and has seven kids. When he’s not responding to a Houston plumbing emergency, he enjoys traveling, fishing and cooking with his family. He also spends time watching football and watching his 8-year-old son excel in all-star baseball.

As a plumbing company, AAA AUGER strives to operate with integrity and professionalism in every aspect. With servicemen like Bubba on our team, we know we’re doing a great job.

Thank you, Bubba, for your hard work and dedication!



Photo Credit: AAA AUGER Houston

» Plumbing Drip Calculator App

Friday, April 18th, 2014

AAA AUGER is proud to release its new Drip Calculator Application.

With this free application downloaded to either your Droid or iOS device, you can accurately calculate the loss of water incurred from a drippy faucet or pipe.

Drip Calculator App

Download CLICK HERE for iOS


Simply launch the app and then begin tapping the screen with each drip for five drips.

If in need of assistance, please never hesitate to contact “the Go-to-Guys” at AAA AUGER Plumbing Services.


» DFW Plumbing Dispatcher

Friday, April 18th, 2014

Saul Gonzalez
Saul Gonzalez is a dispatcher for our DFW branch. He has worked for AAA AUGER since December of 2008. One of Saul’s favorite things about his job is “really just helping our customers get their problems fixed and get back to normal”. Saul has been one of our most reliable employees and has not missed a scheduled day of work since July of 2009. When he is not at work Saul enjoys rooting for his Mavericks, Cowboys, and Rangers. He also enjoys the perks of being a single man in a big city.

» Great Houston Plumber!

Tuesday, November 26th, 2013

Andy Jones

Andy Jones has been a Master Plumber for over 7 years. Andy started his plumbing career as an apprentice in Schweinfurt, Germany. He lived in Germany all of his childhood as his father served in the US Army and was stationed there. He started working with AAA AUGER on October 24, 2012. He specializes in commercial services and often shares his expertise in plumbing with fellow co-workers any time they request it. Andy is a very dedicated plumber and always strives to do the very best quality work from start to finish. Andy clearly communicates his expectations and standards to deliever excellent customer service. “Being apart of a strong team-oriented atmosphere at our Houston shop” is what Andy says he enjoys most about AAA AUGER. At every given opportunity, Andy goes the extra mile to ensure each customer is satisfied with our plumbing services. Andy provides support in regards to recruiting, screening and hiring to ensure we build the best professional team. Andy’s personal interest include: Travel, Family, Fishing and Cooking / BBQ. Andy has been married to Joyce Montgomery for 16 year and has 2 step sons and 1 son of his own from a previous marriage.

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