I experienced a blocked sewer line and contacted AAA-Auger for assistance. From my first interaction with Brandi, the very pleasant and affable customer service person, to meeting Bill, who who did the actual work, I was absolutely impressed. Bill is simply remarkable. He is quite personable and he knows his craft. He is also very aware of developments in the plumbing industry and did not hesitate to share information which in the future could prevent the situation I encountered. It was a joy to be served by him. I hope I do not ever have a major plumbing situation again, but if I do, I know that I will be calling AAA-Auger and I will specifically request to have Bill. These folks have renewed my faith in the American work ethic. Thank you, Brandi and Bill.

Ian Nelson

Yesterday, July 5, 2010, I woke up with no hot water. I called AAA-Auger San Antonio who had installed a new water heater in my home just 3 months ago. Somehow, the pilot light had gone out. Your technician Ray, who had installed the new water heater, responded immediately, re-lit the pilot light and gave me the hot water I need. Thanks

I wanted to pass along my thanks to AAA Auger (DFW) for the outstanding job they did in addressing my plumbing issue. In particular, I want to recognize Mike for the fantastic job he did. He is an asset to the organization; he is very conscious, has a great attitude and very detailed. Also, I received a follow-up call from the office to thank me for my business, to ensure the work was to my satisfaction and answer any questions I may have. Great customer service. I will recommend AAA Auger to my friends and family and will not hesitate to call again with my next problem.

Thanks,

Jeff Bosque

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David,
I just wanted to let you know that AAA-Auger came out this morning and replaced my water heater with a new one. I had already determined that this is what I needed to do after you took all the time to send me such good information.
The plumber that came out was professional, courteous, knowledgeable, honest and down right nice.
I almost didn’t even care what he was going to charge because I was so comfortable with what he told me. He even offered suggestions for me if I choose not to replace the water heater today.
It must be nice for you to be associated with such a professional and honest company.
THANK YOU SO MUCH.
Tina

David,

Thank you again for your help with this. I took it upon myself to drain the water heater upstairs (your instructions were very helpful) last Saturday and got the job done. However, a side issue developed that I’ll have to tell you about.

Ed

I would like to thank AAA Auger for their kind customer service and promptness in response to my plumbing problem I’ve been having. The service tech. Carlos, that was dispatched on my order ticket was the most well mannered, respectful and nicest person. His knowledge of his work was most impressive and gave me a lesson in how to maintain my drains and what to use and not use to keep them flowing and clean. I couldn’t have asked for a better person that represents your company and that actually cares about the customer and reputation of the company he works for. Thank you again for your prompt (REALLY, REALLY FAST SERVICE). I’m a repeat customer and will recommend your company to all.

Sincerely,

Mrs. Kelly Smith
aka (GROOVY)

I just want to thank you for sending James to us. He has been to our house several times and my husband (Nigel) and I have complete confidence in him. We live in a 100 year old home here in Elgin and, as you can imagine, there are things that periodically go wrong with our plumbing.
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I wanted to let you know that I am very impressed with the service I have received from your plumber, Juan. He has been to my house 3 times in the last month. He is always professional and friendly, and lets me know what is going on.

I just want to congratulate you on such an exceptional employee.

Thanks for sending him.

Rosemary E.

Mr. Parker, The technician (plumber), Steve, who came to my house was a well mannered, up front and honest individual. He also did an excellent job isolated the location of the leak. The hole he had to cut in my garage wall to find the shut off value was kept to a minimum and cut perfectly for a small access panel to be put in place.
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